Return & Refund Policy

Last updated: 15 September 2026

At Avyra, we want you to be happy with your purchase. If you have an issue with your order, please contact us and we will do our best to resolve it.

1. Change of Mind Returns

We accept change-of-mind returns within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.

• The item is in its original packaging where reasonably possible.

• The item has not been damaged, altered or modified.

• You can provide proof of purchase.

Customers are responsible for the return shipping costs for change-of-mind returns.

Once we receive and inspect the returned item, we will notify you whether your return has been approved.

2. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible at avyraenquiries@gmail.com.

Please provide:

• Your order number

• A description of the issue

• Photos or videos showing the damage or fault, where applicable

We may provide a replacement, repair, refund or another appropriate remedy depending on the circumstances.

If the item is confirmed to be faulty, damaged on arrival or incorrectly supplied, Avyra will cover reasonable return shipping costs where required.

3. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping costs may not be refundable for change-of-mind returns.

4. Exchanges

If you need to exchange an item because of a fault, damage or incorrect item, please contact us at avyraenquiries@gmail.com.

Exchanges are subject to product availability.

5. Items That Cannot Be Returned

We may not accept returns for items that:

• Have been used, damaged or altered after delivery

• Are missing parts due to customer use or damage

• Are returned without proof of purchase

• Are returned outside the applicable return period

This does not affect your rights under Australian Consumer Law.

6. Australian Consumer Law

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances.

Our change-of-mind return policy does not limit your rights under Australian Consumer Law.

7. How to Request a Return

To request a return, contact us at:

Email: avyraenquiries@gmail.com

Please include your order number, the reason for the return and any relevant photos or other information.

Do not send products back before contacting us, as we may need to provide return instructions.

8. Contact Us

If you have any questions regarding returns or refunds, please contact:

Avyra
Email: avyraenquiries@gmail.com