Privacy policy

Privacy Policy

Last updated: 15 September 2026

At Avyra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, create an account, or contact us, we may collect information such as:

  • Your full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Device, browser and website usage information

  • IP address and other technical information

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Process payments

  • Send order confirmations and updates

  • Respond to customer enquiries

  • Provide customer support

  • Improve our products, website and services

  • Prevent fraud and protect the security of our store

  • Send marketing communications where permitted by law

  • Comply with our legal obligations

3. Payment Information

Payments made through our store are processed by third-party payment providers. Avyra generally does not directly store your complete payment card details.

Your payment information may be handled by payment providers such as Shopify Payments, PayPal or other payment services available at checkout.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may collect and process personal information in connection with your use of our store.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand how visitors use our website and improve your shopping experience.

Cookies may also be used for advertising and marketing purposes.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

6. Marketing Communications

If you provide your email address or phone number and consent to receive marketing communications, we may contact you about products, promotions, offers and other updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and delivery providers

  • Website and technology providers

  • Marketing and advertising providers

  • Fraud prevention and security services

  • Professional advisers where reasonably necessary

  • Government authorities or law enforcement where required by law

We do not sell your personal information to third parties.

8. International Disclosure

Some of our service providers may be located outside Australia. As a result, your personal information may be transferred to or stored outside Australia.

Where required, we take reasonable steps to ensure that your personal information is handled in accordance with applicable privacy laws.

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, resolve disputes and comply with legal obligations.

11. Your Privacy Rights

Depending on applicable Australian privacy laws, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Ask questions about how we handle your personal information

  • Make a complaint about our handling of your personal information

  • Opt out of certain marketing communications

To make a privacy request, please contact us using the details below.

12. Children's Privacy

Our store is not intentionally directed towards children. We do not knowingly collect personal information from children without appropriate consent.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Business: Avyra
Email: avyraenquiries@gmail.com